ChatCoat App Icon
ChatCoat Application

Official Legal & Compliance

Privacy Policy>Meta (Facebook & Instagram)

Meta (Facebook & Instagram) Privacy Policy

Effective Date: August 28, 2026 • Application: ChatCoat

1. Meta Platform Terms & Policies Compliance

ChatCoat connects with the Facebook Graph API and Instagram Graph API to provide campaign publishing, webhook-based comment monitoring, lead capture, automated direct message replies (private replies), and public comment responses.

2. Meta & Instagram Data Collected

When you connect your Meta account, we access and store:

  • Page & Account Identifiers: Facebook Page IDs, Page access tokens, Instagram Business Account IDs, username, and Page names.
  • OAuth Scopes: Scopes granted during Facebook Login (pages_show_list, pages_read_engagement, pages_manage_posts, pages_messaging, instagram_basic, instagram_content_publish, instagram_manage_comments, instagram_manage_messages).
  • Campaign Media & Captions: Published images, videos, captions, and campaign schedules.
  • Comment & Messaging Webhook Events: Real-time comment notifications, comment text, commenter IDs (ASIDs/IGSIDs), intent keywords, generated lead records, and DM delivery timestamps.

3. How Meta Data is Used

Meta data is used strictly to:

  • Allow you to select and manage connected Facebook Pages and Instagram accounts.
  • Publish campaign media and captions directly to your Pages and Instagram feeds.
  • Receive webhook events when prospective customers comment on your campaign posts.
  • Filter buyer intent keywords (e.g., price, book, link) and create organized lead records.
  • Dispatch automated private replies (DMs) and public comment responses.
  • Automatically delete campaign posts when set expiration timers elapse.

4. Token Security & No-Sale Policy

All Page access tokens and user credentials are encrypted at rest. We never sell, rent, or transfer Meta user data or customer comment data to third-party advertisers, data brokers, or external AI platforms.

5. Data Deletion & Permission Management

You can revoke Meta permissions and request immediate data deletion:

Via Facebook Settings: Go to Facebook Business Integrations Settings and remove ChatCoat.

In-App Disconnect: Click Disconnect Meta in the Integrations dashboard.

Data Deletion Instructions: Visit our dedicated Data Deletion Instructions Page or email support@chatcoat.com.

6. Support & Reviewer Contact

For Meta review inquiries or support, email: support@chatcoat.com