Official Legal & Compliance
Meta (Facebook & Instagram) Privacy Policy
Effective Date: August 28, 2026 • Application: ChatCoat
1. Meta Platform Terms & Policies Compliance
ChatCoat connects with the Facebook Graph API and Instagram Graph API to provide campaign publishing, webhook-based comment monitoring, lead capture, automated direct message replies (private replies), and public comment responses.
- Meta Platform Terms: Compliant with Meta Platform Terms and Meta Developer Policies.
- Meta Terms of Service & Privacy: Governed by Meta Terms of Service and Meta Privacy Policy.
- Instagram Terms of Use: Governed by Instagram Terms of Use.
2. Meta & Instagram Data Collected
When you connect your Meta account, we access and store:
- Page & Account Identifiers: Facebook Page IDs, Page access tokens, Instagram Business Account IDs, username, and Page names.
- OAuth Scopes: Scopes granted during Facebook Login (
pages_show_list,pages_read_engagement,pages_manage_posts,pages_messaging,instagram_basic,instagram_content_publish,instagram_manage_comments,instagram_manage_messages). - Campaign Media & Captions: Published images, videos, captions, and campaign schedules.
- Comment & Messaging Webhook Events: Real-time comment notifications, comment text, commenter IDs (ASIDs/IGSIDs), intent keywords, generated lead records, and DM delivery timestamps.
3. How Meta Data is Used
Meta data is used strictly to:
- Allow you to select and manage connected Facebook Pages and Instagram accounts.
- Publish campaign media and captions directly to your Pages and Instagram feeds.
- Receive webhook events when prospective customers comment on your campaign posts.
- Filter buyer intent keywords (e.g., price, book, link) and create organized lead records.
- Dispatch automated private replies (DMs) and public comment responses.
- Automatically delete campaign posts when set expiration timers elapse.
4. Token Security & No-Sale Policy
All Page access tokens and user credentials are encrypted at rest. We never sell, rent, or transfer Meta user data or customer comment data to third-party advertisers, data brokers, or external AI platforms.
5. Data Deletion & Permission Management
You can revoke Meta permissions and request immediate data deletion:
Via Facebook Settings: Go to Facebook Business Integrations Settings and remove ChatCoat.
In-App Disconnect: Click Disconnect Meta in the Integrations dashboard.
Data Deletion Instructions: Visit our dedicated Data Deletion Instructions Page or email support@chatcoat.com.
6. Support & Reviewer Contact
For Meta review inquiries or support, email: support@chatcoat.com